Terms & Conditions
Effective Date: 1 June 2026
Welcome to Second Warehouse. These Terms and Conditions (“Terms”) govern your use of our website https://secondwarehouse.com.au (“Site”) and your purchase of products from us.
By accessing or using this Site, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. General Information
Business Name: Second Warehouse
ABN: 52 559 698 729
Second Warehouse operates in accordance with Australian Consumer Law (ACL).
Business Address:
Suite 192, 9 Walters Street
Lowood QLD 4311
Australia
Contact: in**@*****************om.au | +61 (7) 2143 6750
2. Eligiiliy
By using this Site, you confirm that you are at least 18 years of age or have permission from a parent or guardian.
3. Products and Availbility
We make every effort to ensure that product descriptions, images, and information are accurate and up to date. However, minor variations may occur due to manufacturing differences or display settings.
All products are subject to availability. We reserve the right to update, limit, or discontinue products at any time.
4. Regulated Products
Knives and Bladed Tools - Customers must be 18 years or older to purchase knives, blades, or sharp tools from Second Warehouse.
By purchasing these items, you confirm that:
- You are legally permitted to purchase and possess such items in your location.
- You will use these products safely and responsibly in accordance with applicable laws.
We may request proof of age verification where required.
Radios and Communication Devices -
Some communication devices sold may require licensing under Australian Communications and Media Authority (ACMA) regulations.
It is the customer’s responsibility to ensure they hold the appropriate licence and comply with all applicable laws when using such devices.
5. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
We accept secure payment methods as displayed at checkout.
We reserve the right to correct pricing errors. If an error occurs, we may cancel or adjust the order before dispatch.
6. Orders and Accetance
After placing an order, you will receive an order confirmation email.
This confirmation does not constitute acceptance of your order. A contract is formed only when your order has been processed and dispatched.
We reserve the right to cancel or refuse orders where necessary (for example, due to stock availability, payment issues, or pricing errors).
7. Shipping
We ship Australia-wide from our Queensland warehouse.
Shipping costs and delivery estimates are shown at checkout.
Delivery times are estimates only and may vary due to external factors such as carrier delays, weather events, or regional locations.
Risk of loss or damage transfers to the customer upon delivery of the order to the nominated address.
For full shipping details, please refer to our Shipping Policy.
8. Returns and Refunds
Returns, refunds, and exchanges are governed by our Returns & Refund Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.
9. Intellectual Property
All content on this Site, including text, images, branding, and logos, is owned by or licensed to Second Warehouse and may not be copied or reproduced without permission.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses arising from use of our Site or products.
- Our liability is limited to the amount paid for the relevant product.
Nothing in these Terms excludes your rights under Australian Consumer Law.
11. Privacy
Your use of this Site is subject to our Privacy Policy, which explains how we collect and use your personal information.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled under the jurisdiction of Queensland courts.
13. Changes to These Terms
We may update these Terms from time to time. Updates take effect once published on the Site. Continued use of the Site indicates acceptance of updated Terms.
14. Contact Us
If you have any questions about payments or transaction issues, please contact us:
Second Warehouse
ABN: 52 559 698 729
Address:
Suite 192, 9 Walters Street
Lowood QLD 4311
Australia
Email: in**@*****************om.au
Phone: +61 (7) 2143 6750
Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (AEST)
We are committed to providing excellent customer service and will respond to all enquiries as quickly as possible.