Privacy Policy

Effective Date: 1 June 2026

Second Warehouse ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://secondwarehouse.com.au (the "Site") or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in order to operate our store and provide our services.

Personal Information

We may collet:

Name
Email address
Phone number
Billing and shipping address
Order details

Note: We do not store full credit card or payment card details. All payments are processed securely through third-party payment providers.

Non-Personal Information

We may also collect:

IP address
Browser type and version
Device information
Operating system
Website usage data (pages viewed, time spent, interactions)

Cookies & Tracking Technologies

We use your information to:

Process and fulfil orders
Provide customer support
Communicate order updates and tracking information
Improve our website and product range
Send marketing emails and promotions (you may opt out at any time)
Prevent fraud and ensure website security
Comply with legal obligations

2. How We Use Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary to operate our business, including:

Payment processors (e.g. Stripe, PayPal, Shopify Payments)
Shipping carriers (e.g. Australia Post)
Email and marketing service providers
Website analytics providers

These third parties are only permitted to use your information to perform services on our behalf.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third-party vendors that help us with payment processing, order fulfillment, marketing, and analytics.
Business Partners: Partners who offer complementary services or products.
Legal Requirements: Authorities when required to comply with legal obligations or protect our rights.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, tax, and accounting requirements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

6. Your Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your personal data (where legally permitted)
Opt out of marketing communications at any time

To make a request, please contact us using the details below.

7. Third-Party Services

Our Site may contain links or integrations with third-party websites and services.

We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about payments or transaction issues, please contact us:

Second Warehouse

ABN: 52 559 698 729

Address:
Suite 192, 9 Walters Street
Lowood QLD 4311
Australia

Email: in**@*****************om.au

Phone: +61 (7) 2143 6750

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (AEST)

We are committed to providing excellent customer service and will respond to all enquiries as quickly as possible.