Terms & Conditions

Effective Date: 11 December 2024

Welcome to Second Warehouse! These Terms and Conditions (“Terms”) govern your use of our website https:secondwarehouse.com.au (“Site”) and your purchase of products through our online store. By accessing the Site or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. General Information

• Company Details: Second Warehouse ABN 52 559 698 729 operates in accordance with Australian Consumer Law (ACL). Our business address is 192, 9 Walters Street, Lowood, Queensland 4311, and you can contact us at info@secondwarehouse.com.au or 1300 487 101.

• Eligibility: By using the Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products and Services

• Product Descriptions: We strive to ensure that product descriptions and images are accurate. However, we do not guarantee that all details will be free of errors or that the products will be identical to the images due to variations in display settings or production.

• Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

3. Pricing and Payment

• Pricing: All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. Prices are subject to change without notice.

• Payment Methods: We accept major credit cards, PayPal, and other secure payment options as displayed during checkout.

• Errors: If a pricing error occurs, we reserve the right to cancel orders placed for the incorrectly priced item, even if the order has been confirmed.

4. Orders and Shipping

• Order Confirmation: Once you place an order, you will receive an email confirmation. This email does not guarantee acceptance of your order.

• Shipping: We deliver across Australia. Shipping costs and estimated delivery times will be displayed during checkout. Delivery times are estimates and may vary due to unforeseen circumstances.

• Risk of Loss: Risk of loss or damage to the products passes to you upon delivery to the provided address.

5. Returns and Refunds

• Change of Mind: We offer returns for change of mind within 30 days of purchase, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer.

• Faulty Products: Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product is found to be faulty, not as described, or does not perform as intended.

• Process: To initiate a return, contact us at info@secondwarehouse.com.au with your order details.

6. Intellectual Property

All content on the Site, including text, images, graphics, and logos, is the property of Second Warehouse or its licensors. Unauthorized use, reproduction, or distribution of this content is prohibited.

7. Limitation of Liability

To the maximum extent permitted by law:

• Second Warehouse is not liable for indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

• Our total liability for any claim relating to these Terms or our products is limited to the amount you paid for the relevant product.

8. Privacy

Your use of the Site is subject to our Privacy Policy, which outlines how we collect, use, and safeguard your personal information. Privacy Policy

9. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Queensland.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us:

Address: 192/9 Walters Street, Lowood, Queensland, 4311, Australia

E-mail: info@secondwarehouse.com.au

Contact Form: Get in touch

Phone: (+61) 1300 487 101

Business Name: Second Warehouse

ABN Number: 52 559 698 729

Customer Service: Monday to Friday from 9 a.m. to 5 p.m.