Return Policy
Effective Date: 11 December 2024
At Second Warehouse, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, this Return and Refund Policy outlines your rights and the process for returning items.
This return policy is valid for the countries: AUSTRALIA
You have the right to return 30 days after the arrival of your order.
The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.
With most packages the return labels are in the box, if this is not the case send us an email at info@secondwarehouse.com.au and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering. We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
1. Change of Mind Returns
We offer returns for change of mind within 30 days of receiving your order, subject to the following conditions:
- The item must be unused, in its original condition, and with all original packaging and tags intact.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
- Return shipping costs for change-of-mind returns are the responsibility of the customer.
To initiate a return, contact us at info@secondwarehouse.com.au with your order details and reason for return.
2. Faulty or Damaged Items
Under Australian Consumer Law (ACL), you are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective.
- Is significantly different from its description.
- Does not perform as intended.
If you receive a faulty or damaged item, please contact us within 7 days of receiving the product. Include your order number, a description of the issue, and photos (if applicable). We will assess your claim and arrange for a replacement, repair, or refund.
3. Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Perishable goods (e.g., food or plants).
- Personalized or custom-made items.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- Health and hygiene products (e.g., opened skincare or clothing such as undergarments).
4. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Address: 192/9 Walters Street, Lowood, Queensland, 4311, Australia
E-mail: info@secondwarehouse.com.au
Contact Form: Get in touch
Phone: (+61) 1300 487 101
Business Name: Second Warehouse
ABN Number: 52 559 698 729
Customer Service: Monday to Friday from 9 a.m. to 5 p.m.