Refund Policy
Effective Date: 11 December 2024
At Second Warehouse, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, this Return and Refund Policy outlines your rights and the process for returning items.
1. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Shipping costs (if any) are non-refundable unless the item is faulty or damaged.
2. Return Shipping
- For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
- For faulty or damaged items, we will cover the cost of return shipping or provide a prepaid return label.
3. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund (if eligible) and place a new order for the desired item.
4. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Address: 192/9 Walters Street, Lowood, Queensland, 4311, Australia
E-mail: info@secondwarehouse.com.au
Contact Form: Get in touch
Phone: (+61) 1300 487 101
Business Name: Second Warehouse
ABN Number: 52 559 698 729
Customer Service: Monday to Friday from 9 a.m. to 5 p.m.