Privacy Policy
Effective Date: 11th of Decemeber 2024
Second Warehouse (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https:secondwarehouse.com.au (the “Site”) or purchase from us. By accessing or using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (e.g., credit card details)
B. Non-Personal Information
- IP address
- Browser type and version
- Device type
- Operating system
- Browsing behavior (e.g., pages visited, time spent on the Site)
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience and collect analytics about our Site’s usage. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment and delivery.
- Customer Support: To respond to your inquiries and provide support.
- Personalization: To tailor your shopping experience and recommend products you may like.
- Marketing: To send promotional emails, newsletters, or special offers (you can opt out at any time).
- Site Improvement: To analyze trends, monitor performance, and improve our Site and services.
- Compliance: To comply with legal obligations and protect against fraud or unauthorized transactions.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors that help us with payment processing, order fulfillment, marketing, and analytics.
- Business Partners: Partners who offer complementary services or products.
- Legal Requirements: Authorities when required to comply with legal obligations or protect our rights.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and take precautions when sharing sensitive information online.
5. Your Rights
Depending on your location, you may have the following rights:
- Access and Update: Request access to or update your personal information.
- Deletion: Request deletion of your personal information, subject to legal and business obligations.
- Opt-Out: Unsubscribe from marketing communications or limit certain data collection practices.
To exercise your rights, please contact us at info@secondwarehouse.com.au.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing any information.
7. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with the “Effective Date” noted at the top. Your continued use of the Site after changes are made indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Address: 192/9 Walters Street, Lowood, Queensland, 4311, Australia
E-mail: info@secondwarehouse.com.au
Contact Form: Get in touch
Phone: (+61) 1300 487 101
Business Name: Second Warehouse
ABN Number: 52 559 698 729
Customer Service: Monday to Friday from 9 a.m. to 5 p.m.