FAQ’s
What is Second Warehouse?
Second Warehouse is an online store offering premium camping, hunting, survival, outdoor, tactical, and safety gear. We provide high-quality products for adventure enthusiasts and professionals alike.
How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout. For more information see our Payment Information
Do you offer international shipping?
Currently, we ship within Australia.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express shipping is available for faster delivery.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your package’s progress.
What is your return and refund policy?
We accept returns within 30 days of purchase if the item is unused and in its original packaging. Refunds are processed once we receive and inspect the returned item. See our Returns Policy for details.
Do you offer warranty on products?
Yes, most of our products come with a manufacturer’s warranty. Warranty details vary by product, so check the product description or contact us for more information.
How do I contact customer support?
You can reach us via email at info@secondwarehouse.com.au or call us at 1300 487 101. Our customer support team is available Monday to Friday, 9 AM – 5 PM (AEST).
Do you offer discounts or promotions?
Yes! We frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals.